Return Policy

At Samadhi Moss we are committed to providing you with the highest quality sea moss products. Our sea moss gels are made to order, while our dried moss, shilajit, and freeze-dried powder are meticulously hand-crafted and packaged monthly to ensure freshness and potency.

Returns & Exchanges

While customer satisfaction is our top priority, as a small business, we are doing our best to meet rising expense costs.
Therefore, we do not offer refunds, but we do provide exchange for certain products.

  • Non-Perishable Products

    Our non-perishable items, including dried moss, shilajit, and freeze-dried powder, are non-refundable. These products are produced in small batches, and unless an entire batch is deemed faulty, refunds and exchanges cannot be accommodated.

  • Perishable Sea Moss Gels

    No refunds. Exchanges are only applicable for perishable sea moss gels in cases of visible damage or tampering upon delivery. This includes instances such as a broken jar, a popped lid, or if the product arrives warm with melted ice packs. Visible mold spores upon recieving also qualify for an exchange. Please provide photographic evidence when requesting an exchange.

How to Request an Exchange

If your product meets the exchange criteria, please email your order number here.
We will promptly assist you in filing a claim with FedEx and arrange for a replacement to be shipped out as soon as possible.
Contact Us

Thank you for choosing Samadhi Moss. We appreciate your support and understanding of our return policy.

Please note:

It is your responsibility to monitor the FedEx tracking number and ensure that the sea moss gels are promptly transferred inside your refrigerator upon delivery. If the package is left exposed to prolonged periods of heat, we cannot offer refunds or exchanges. We kindly ask for your cooperation in this matter. Instructions on proper handling are included on the order page and in our order confirmation emails.

Thank you for understanding our return policy. Your cooperation enables us to continue supplying our wild and sustainable products to our valued customers.

FAQ

What is the Return Policy?

We do not offer refunds but we provide exchanges for certain products. Please refer to our Return Policy for detailed information.

Which products are eligible for exchanges?

Perishable sea-moss gels are eligible for exchange if they arrive with visible damage or tampering with evident photos provided.

Non-Perishable items (dried moss bags, shilajit, and freee-dried powder) are non-refundable.

How do I request an exchange?

If your product meets the exchange criteria, email your order number here. To start an arrangement for a replacement.